Privacy Policy

Privacy Policy for Relxhome Audio Effective Date: 2026 1. Information We Collect We collect personal information you voluntarily submit, including your full name, email address, shipping address, phone number, order details, and device information when you register an account, place an order, or contact our customer support. We do not collect sensitive personal data such as race, religion, health information without your explicit written consent. 2. How We Use Your Personal Data We use your data solely for the following purposes: - Process orders, arrange delivery and provide after-sales warranty service; - Respond to customer inquiries and offer product technical support; - Send order status, logistics and warranty service notifications; - Fulfill tax, customs and EU GDPR legal compliance obligations. We will never sell, rent, or share your personal information to irrelevant third parties for commercial marketing. 3. Cookie Policy Our official website uses cookies to optimize your browsing experience. You may disable cookies anytime via your browser’s privacy settings, and cookies will not store your identifiable personal data. 4. Your GDPR Rights (For EEA Customers) If you reside in the European Economic Area, you have the rights below: - Right to access: Request a full copy of all your stored personal data; - Right to rectification: Correct inaccurate personal information; - Right to erasure (Right to be Forgotten): Request complete deletion of your account and all related data; - Right to restrict processing: Suspend the usage of your personal data under valid grounds; - Right to data portability: Obtain your data in machine-readable format; - Right to object: Opt out of non-mandatory data processing. To submit data right requests, email us at support@relxhomeaudio.com. 5. Data Storage & Security All user personal data is stored on encrypted cloud servers protected by enterprise firewalls. We adopt industry-standard encryption to prevent unauthorized access, leakage or tampering of your data. We only retain personal data for the period required by commercial and tax laws. 6. Third-Party Partners We only share necessary shipping information with logistics carriers to complete delivery. All cooperative third parties sign data protection agreements and are forbidden to misuse your personal data. 7. Contact Information Brand: Relxhome Audio Support Email: support@relxhomeaudio.com Official Website: https://www.relxhomeaudio.com